Similarly, on UberEats, most ratings are over 4.6/5. It is remarkable how nearly 100% of Chick-fil-A locations are rated 4/5 on DoorDash. For example, look at the distribution of consumer ratings for Chick-fil-A’s home delivery service below. ![]() In one of its major moves, Chick-fil-A strengthened its partnerships with delivery partners like UberEats, DoorDash, and Grubhub amidst the pandemic. Their stores take about 541 seconds to deliver orders at drive-thrus. That said, it lags in the average speed of service. Chick-fil-A tops all the fields except menu item availability, possibly owing to the brand’s single-minded focus on chicken-based items. The chart above compares multiple popular restaurant chains in terms of the drive-thru experience offered to consumers. Not only did it boost their sales, but it also ensured consumer safety. The company efficiently transitioned to drive-thru services during the pandemic. Interestingly, the company jumped from annual revenue of $3.2 billion in 2009 to $13.7 billion in 2020.Ĭhick-fil-A’s success could be attributed to multiple factors: Redefined Restaurant ExperienceĪlthough the pandemic has abruptly forced the global shutdown of restaurant chains across the US, Chick-fil-A was quick to respond. Revenueĭespite having a lower number of stores, Chick-fil-A competes with the largest restaurant chains in the USA, ranking third after McDonald’s and Starbucks in terms of sales.Ĭhick-fil-A’s sales have been on the rise since 2009 and grew by over four times in the pandemic. On the other hand, Atlanta, Hawaii & Vermont do not have any Chick-fil-A stores. California, despite being the largest state, comes fifth. Texas is home to the highest number of Chick-fil-A locations. To put in perspective, Chick-fil-A contributes to just 2.4% of the 118,177 limited-service restaurants we analyzed in total. This number is much smaller compared to the number of store locations of restaurant giants like Subway, McDonald’s, etc. Headquartered in Georgia, Chick-fil-A only has 2,774 store locations across the United States. Story of Chick-fil-A’s Consecutive Success Locations Instantly download Chick-fil-A retail store location data and more from our Data Store.
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